Terms of Service

In these Terms of Service (“Terms”), “Tifa Travels”, “we”, “us” and “our” mean Tifa Travels & Tours, of 31 Oba Akran Ave, Ikeja, Lagos 100282, Nigeria.

“You” means the person who uses the Services or makes a booking, and, where the context requires, each traveller on that booking.

“Services” means our website, accounts, flight search, booking, ticketing and payment facilitation, agent and partner tools, customer support, and any other travel service we provide or arrange.

“Supplier” means an airline, hotel, car-rental company, insurer, visa or transfer provider, global distribution system, flight-content aggregator, or other third party whose products or services we offer or arrange.

“Booking” means a reservation, ticket or other travel arrangement made through the Services.

Headings are for convenience only. “Including” is not limiting. A reference to a law includes that law as amended or replaced.

By accessing or using the Services, creating an account, or making a Booking, you agree to be bound by these Terms and by our Privacy Policy, Cookie Policy and Refund Policy, each of which is incorporated into these Terms.

If you do not agree to these Terms, you must not use the Services.

If you make a Booking for other people, you confirm that you are authorised to accept these Terms on their behalf and that each of them is bound by them.

If you use the Services on behalf of a company or other organisation, you confirm that you have authority to bind it, and “you” includes that organisation.

Additional terms may apply to particular Services, such as agent, partner or API access. If there is a conflict, the additional terms prevail for that Service.

We act as an intermediary between you and Suppliers. We arrange travel on your behalf but we do not own or operate aircraft, hotels, vehicles or any other travel product.

When you book a flight, the contract of carriage is between you and the operating airline. It is governed by that airline’s conditions of carriage and fare rules and by applicable international conventions and laws, all of which apply in addition to these Terms. We are not a party to the contract of carriage.

Suppliers are independent contractors. Their products and services are provided on their terms, and we are not responsible for their acts, omissions, standards or solvency, except where the law says otherwise.

We may be paid commission or fees by Suppliers and by you in connection with Bookings.

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Services or make a Booking. Parents and legal guardians may book for minors travelling with or under their authority.

When you create an account you must give accurate, current and complete information and keep it up to date.

You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. You must tell us immediately at support@tifatravels.com if you suspect that your account has been compromised.

We may suspend or close an account, refuse a Booking, or require additional verification, at our discretion and without liability, where we reasonably suspect fraud, breach of these Terms, security risk or a legal requirement.

Fares, taxes, fees, schedules and availability shown on the Services are supplied by Suppliers and booking systems and are subject to change until a Booking is confirmed and, for flights, ticketed. Displayed results are an invitation to book and not an offer capable of acceptance.

A Booking is confirmed only when we send you a written confirmation and, for air travel, when the ticket has been issued. A booking reference alone is not a guarantee of travel.

Where the Services allow a Booking to be held before payment, the hold is for a limited time. A held Booking is not guaranteed. It may lapse automatically when the hold period ends, or be cancelled or repriced if the airline changes the fare or availability.

Fare conditions, including baggage allowances, change and cancellation rules, and refundability, are determined by the Supplier and are made available before you pay. It is your responsibility to read them.

You are responsible for checking every detail of a Booking, including names, dates, times, airports and terminals, before payment and again on receipt of the confirmation. Please tell us immediately of any error.

We may, and where an airline requires it we must, cancel or refuse a Booking in cases of suspected fraud, payment failure, pricing or availability error, or Supplier instruction. In that case our sole obligation is to refund any amount you have paid for that Booking.

The name of each traveller must exactly match the name shown on the passport or government identification that will be used to travel. Errors may lead to denied boarding, and airlines may charge fees to correct them, which you must pay.

You are solely responsible for obtaining and carrying valid passports, visas, transit permits, health and vaccination documents, and any other document required by the countries you depart from, transit through or enter, and for complying with their entry and exit requirements.

We give general information about travel requirements as a courtesy only. It may be incomplete or out of date, and you must confirm requirements with the relevant embassy, consulate or authority.

We are not liable for any loss, cost or expense arising from your failure to hold or present proper documents, including where you are refused boarding or entry.

You must arrive at the airport in time to complete check-in, security and immigration formalities within the Supplier’s deadlines.

Prices are displayed in the currency shown at checkout and, unless stated otherwise, include applicable taxes, airline surcharges and our fees. Where a price is displayed in a currency other than the one in which you are charged, the conversion is indicative and the amount charged at checkout prevails.

You must pay the full amount due by the method and by the time we specify. We may cancel a Booking if payment is not received or is reversed.

Payments are processed by third-party payment providers and are subject to their terms. We are not responsible for their errors, delays or unavailability. We do not store your full card details.

You authorise us and our payment providers to charge your chosen payment method for the amounts due, and you confirm that you are authorised to use that method.

Your bank or card issuer may charge fees, including for foreign exchange, which are your responsibility.

If a price is displayed incorrectly, whether through a Supplier, system or human error, we may correct it. If the correct price is higher, we will offer you the choice of paying it or cancelling for a full refund of any amount paid.

Where a Supplier changes the price after we have issued your ticket, any additional amount that becomes payable under the fare rules, such as a fare difference on a change, is payable by you.

We may use fraud-prevention checks and may ask you to verify your identity or payment method before or after a Booking is accepted.

Changes and cancellations are subject to the Supplier’s fare rules and to our service fees. Many fares are restricted or non-refundable.

Refunds are governed by our Refund Policy, which forms part of these Terms.

Requests to change or cancel must be made through the channels we specify, and in good time before the Supplier’s deadlines. We cannot guarantee that a request will be accepted by the Supplier.

Suppliers may change, retime, reroute, delay or cancel services, and may substitute aircraft or carriers, sometimes without notice. We will pass on notices that we receive, using the contact details you give us, but we are not responsible for ensuring that you receive them.

You are responsible for providing accurate contact details and for reconfirming flight times with the airline before departure.

Your rights to compensation, assistance, rebooking or a refund for delay, cancellation, overbooking or denied boarding are owed by the airline under its conditions of carriage and applicable law. We will reasonably assist you in making a claim, but we do not guarantee the outcome.

We are not liable for events beyond our reasonable control, including weather, strikes, industrial action, war, terrorism, epidemics, government action, airspace closure, airport or air-traffic-control failure, technical or communications failure, or failure of a Supplier.

Travel involves risks, including illness, injury, loss or delay of baggage, political instability and natural events. You travel at your own risk.

We strongly recommend that you buy comprehensive travel insurance covering cancellation, medical expenses, repatriation and baggage. Unless we expressly arrange insurance for you, you are responsible for it.

Information about destinations, including safety and health advisories, is for general guidance only. You should consult official government sources before travelling.

Where an authorised agent or business partner books through us, the agent or partner is responsible for its dealings with its own customers, and these Terms apply between us and that agent or partner in addition to any separate agreement.

You may not resell, redistribute or commercially exploit our fares, content or Services unless we have agreed in writing.

You agree that you will not:

• use the Services for any unlawful, fraudulent, deceptive or abusive purpose;
• make false, speculative or fictitious Bookings, or Bookings you do not intend to use;
• provide false or misleading information or impersonate another person;
• use bots, scrapers, crawlers or other automated means to access, search, book or collect data from the Services without our written permission;
• attempt to gain unauthorised access to the Services, other accounts, our systems or data, or probe, scan or test their security;
• introduce malware or do anything that could damage, overload or impair the Services;
• circumvent rate limits, security features or access restrictions; or
• infringe the rights of any third party.

We may investigate and take any action we consider appropriate against breach of this section, including suspending access, cancelling Bookings, and reporting to law-enforcement authorities.

The Services, including all text, graphics, logos, software, data compilations and design, are owned by Tifa Travels & Tours or its licensors and are protected by intellectual-property laws. All rights are reserved.

We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Services for your own personal, non-commercial travel planning and booking, in accordance with these Terms.

Names and logos of Suppliers and other third parties are their property and are used for identification only.

If you submit content, reviews, enquiries or feedback to us, you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce and adapt it for operating and improving the Services, and you confirm that you have the right to do so and that it does not infringe any law or third-party right.

We may remove content that we consider unlawful, offensive or in breach of these Terms.

To the fullest extent permitted by law, the Services are provided “as is” and “as available”. We make no warranty that the Services will be uninterrupted, timely, secure or error-free, or that information on them, including fares, schedules and availability, is accurate, complete or current.

Except as expressly stated in these Terms, we exclude all warranties, conditions and terms, whether express or implied, including those of satisfactory quality and fitness for a particular purpose, to the extent permitted by law.

Nothing in these Terms excludes or limits any right you have under mandatory consumer-protection law that cannot be excluded or limited.

To the fullest extent permitted by law, we are not liable for any act, omission, delay, default or insolvency of a Supplier, or for any injury, illness, death, loss, damage, delay or inconvenience arising from the provision of the products and services of a Supplier.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill, or anticipated savings, or for loss of or damage to data, however arising.

To the fullest extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with a Booking or the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total amount you paid to us for the Booking giving rise to the claim.

Where our liability is limited by an international convention or by the Supplier’s conditions of carriage, those limits apply to us to the extent permitted.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded by law.

You agree to indemnify and hold harmless Tifa Travels & Tours, its directors, officers, employees and agents from any claim, loss, liability, damage, penalty, fine and expense, including reasonable legal fees, arising out of your breach of these Terms, your misuse of the Services, your violation of any law or third-party right, or inaccurate information that you supplied, including false traveller or payment information.

We process Personal Data in accordance with our Privacy Policy. By making a Booking you acknowledge that we must pass traveller information to Suppliers and, where required, to government authorities, and you consent to that.

You agree that we may communicate with you electronically, including by email, SMS and notices on the Services, and that electronic communications satisfy any legal requirement that they be in writing, to the extent permitted by law.

You are responsible for ensuring that the contact details on your Booking are correct and monitored.

We may modify, suspend or discontinue all or part of the Services at any time, including for maintenance, and we are not liable to you for doing so.

We may suspend or terminate your access to the Services, and cancel unticketed or unpaid Bookings, at any time and without notice where you breach these Terms, where we suspect fraud or misuse, or where required by law or a Supplier.

You may close your account at any time by contacting us, subject to any Bookings that are still to be completed.

Termination does not affect rights and liabilities that have accrued. Provisions that by their nature should survive termination, including those on payment, intellectual property, disclaimers, liability, indemnity and governing law, continue to apply.

We may give you notice by email to the address on your account or Booking, by posting on the Services, or by any other reasonable means. Notices to us must be sent to the contact details below.

Entire agreement. These Terms, together with the policies referred to in them, are the entire agreement between you and us about the Services and replace any earlier understanding.

Severability. If any provision is held invalid or unenforceable, the rest will continue in effect, and the provision will be enforced to the fullest extent permitted.

No waiver. A failure or delay by us in exercising a right is not a waiver of it.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign ours to any affiliate or successor to our business.

Third parties. Except as stated, no one other than you and us has any right to enforce these Terms.

Relationship. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us, other than our limited role as your travel agent.

A “group booking” is a booking that the airline treats as a group, usually a minimum number of passengers travelling together on the same flights. Group fares are subject to special airline conditions, which can include deposit schedules, deadlines for naming passengers, strict payment dates, and limits on changes and refunds.

The person who makes a group booking is responsible for the accuracy of the information given, for the payment of all amounts due on time, and for communicating the terms to every member of the group.

If a group falls below the minimum number of passengers, or if names and payments are not supplied by the airline’s deadlines, the airline may cancel seats, reprice the booking or apply penalties, which will be your responsibility.

Deposits paid for group bookings are generally non-refundable and non-transferable, unless the airline’s conditions say otherwise.

Entry, exit and transit requirements differ between countries and can change at short notice. They can include passport validity rules (such as a minimum number of months of remaining validity), blank-page requirements, visas, electronic travel authorisations, return or onward ticket requirements, proof of funds, health certificates, vaccination certificates and security screening.

Where we provide visa assistance, we help you to prepare and submit an application, but we do not decide whether a visa is granted. The decision rests entirely with the relevant embassy, consulate or authority, and we cannot guarantee approval, processing times or the validity period granted.

The refusal, delay or cancellation of a visa or entry permission is not a ground for a refund of airline tickets, unless the Fare Rules allow it. We recommend that you do not buy non-refundable tickets until you hold the visas you need.

Airlines and authorities may deny boarding or entry to a traveller whose documents are not in order, and you will bear any resulting costs, including return transport and fines imposed on the airline that the airline passes on.

Baggage allowances, weight and size limits, fees for additional or overweight baggage, and rules for sports equipment, musical instruments and other special items are set by each airline and can differ by fare, route and cabin. The information we show is a guide and the airline’s rules apply at the airport.

You are responsible for ensuring that your baggage does not contain items that are prohibited or restricted by the airline, by aviation security rules or by customs, including dangerous goods, certain batteries, liquids, sharp objects, medicines requiring documents, and cash or goods above permitted limits.

Claims for lost, delayed or damaged baggage must be made to the airline, usually at the airport before you leave and in writing within the airline’s deadlines. The airline’s liability is limited by its conditions of carriage and by international conventions.

Check-in, bag-drop and boarding deadlines are set by airlines and airports and are strictly applied. You must allow enough time, especially on international journeys and during busy periods.

If you or anyone in your party needs special assistance, for example because of a disability or reduced mobility, medical condition, pregnancy, or travelling with an infant or an unaccompanied minor, you should tell us when you book so that we can pass the request to the airline.

Airlines have their own rules about the assistance they provide, medical clearance, the carriage of mobility equipment and medical devices, and the age at which minors may travel alone. We cannot guarantee that a request will be accepted, and the final decision belongs to the airline.

You are responsible for being fit to travel. Where a doctor’s letter or airline medical form is required, you must obtain and carry it.

Airlines sometimes sell more seats than are available, change aircraft, or alter routings and schedules for operational reasons. If you are denied boarding or your flight is changed, your rights are set by the airline’s conditions of carriage and the laws that apply to the flight.

We are not the carrier and cannot be responsible for these events, but we will, where we can, help you to contact the airline and seek assistance, rebooking or a refund. We cannot accept responsibility for hotel, meal, transport or other costs that you incur as a result.

You should keep your tickets, boarding passes, receipts and correspondence, since the airline will usually require them to process a claim.

Frequent-flyer and loyalty programmes are operated by airlines, not by us. Whether you earn or can redeem points on a particular fare is determined by the airline and the programme rules, and we do not guarantee that miles or points will be credited.

If you want to include a loyalty number on your booking, you must provide it at the time of booking. It may not be possible to add it after the ticket is issued.

Promotional offers, discount codes and vouchers that we may issue are subject to the conditions stated at the time, including validity periods, restrictions on routes and dates, and limits on combining offers. They have no cash value, cannot be exchanged for money unless the law requires it, and we may withdraw or change them at any time without affecting Bookings that have already been confirmed.

We may cancel any Booking or benefit obtained through the misuse or abuse of a promotion, or by any form of fraud.

Authorised agents may hold a prepaid balance (“wallet”) with us to pay for Bookings. Funds in a wallet are used only for Bookings and related charges made through the Services, and they do not bear interest.

Amounts credited to a wallet by way of a refund or adjustment may be used only for future Bookings and charges, unless we agree otherwise. We may debit a wallet for the cost of Bookings, penalties, fees, chargebacks, and amounts owed to us.

We may suspend or set limits on a wallet where we suspect fraud, misuse or a breach of these Terms or of the agent’s agreement with us, or where required by law.

You are responsible for using a secure device and connection, for choosing a strong password, and for turning on any additional protections that we offer, such as two-factor authentication.

We may, at any time, ask you to confirm your identity or to provide documents, for example before changing account details, releasing a refund, or processing a high-value or unusual transaction. We may delay or refuse a transaction until we are satisfied.

You must tell us at once if you lose control of an email address or telephone number associated with your account, because we may send security codes and password-reset links to them.

We try to keep the information on the Services accurate and up to date, but errors and omissions can occur, including incorrect fares, taxes, schedules, descriptions, images or availability. We reserve the right to correct any error and to change or update information at any time without prior notice.

Where an error affects a Booking that has been confirmed, we will tell you as soon as we reasonably can and give you the options described in these Terms.

The Services may include links to websites and services operated by third parties, such as airlines, embassies, payment providers and social media platforms. These links are provided for convenience. We do not control or endorse them, and we are not responsible for their content, availability, security or privacy practices. Your use of them is at your own risk and subject to their terms.

You confirm that you, and any person you book for, are not the subject of sanctions or travel restrictions that would make it unlawful for us or a Supplier to provide the Services, and that you will not use the Services in breach of any applicable sanctions, export-control, anti-money-laundering or anti-corruption law.

We may refuse or cancel a Booking, freeze a transaction, or report matters to the authorities where we suspect that the law may be broken, and we will not be liable for doing so.

If you have a problem with a Booking or the Services, please tell us promptly so that we can try to put it right. Please contact us in writing with your booking reference and a description of the problem.

Some problems must also be reported to the Supplier concerned within a limited time. For example, damage to baggage and delays must usually be reported to the airline at the airport or within a few days, and legal claims against carriers are subject to strict time limits under international conventions and local law. It is your responsibility to meet these deadlines.

We will acknowledge complaints, investigate them, and reply within a reasonable time. A complaint does not stop time running for any claim you may have against us or a Supplier.

We are not responsible for any failure or delay in performing our obligations where it is caused by an event beyond our reasonable control. Such events include natural disasters, fire, flood, extreme weather, epidemic or pandemic, war, terrorism, civil unrest, strikes or industrial action, government action or restrictions, closures of airspace or borders, failures of power, internet, telecommunications or payment systems, cyber-attacks, and failures by Suppliers.

Where such an event occurs, our obligations are suspended for as long as the event continues. Your rights in respect of refunds are governed by the Supplier’s rules, the law and our Refund Policy.

Your acceptance of these Terms, including by clicking to accept, by ticking a box, by making a payment or by using the Services, is binding and has the same legal effect as a handwritten signature, to the extent permitted by law.

Our records of Bookings, communications and transactions are, in the absence of manifest error, evidence of your dealings with us, and you agree that we may rely on them in any dispute.

These Terms and any dispute or claim arising out of or in connection with them or the Services are governed by the laws of the Federal Republic of Nigeria.

If a dispute arises, you agree to first contact us and try in good faith to resolve it informally within thirty (30) days of written notice of the dispute.

Subject to that, the courts of Lagos State, Nigeria have exclusive jurisdiction, except that nothing prevents you from relying on mandatory consumer-protection rights in the country where you live, or either of us from seeking urgent injunctive relief in any competent court.

We may amend these Terms from time to time. The version in force at the time you make a Booking governs that Booking. Changes to these Terms take effect when posted, and your continued use of the Services afterwards means you accept them.

Tifa Travels & Tours
31 Oba Akran Ave, Ikeja, Lagos 100282, Nigeria
Email: support@tifatravels.com
Telephone: +234 201 629 0064